Last Updated: July 1, 2026
At AuroraEtch, customer satisfaction is our priority.
We want you to be completely satisfied with your purchase of our electronic accessories, including cables, adapters, converters, and connectivity products.
If you experience any issues with your order, please contact our support team.
1. Return Eligibility
You may request a return within 30 days after receiving your order.
To qualify for a return:
- Products must be unused
- Products must be in original condition
- Products must include original packaging
- Products must include all accessories and components
Items that have been damaged due to improper use may not qualify for return.
2. Electronics Product Requirements
For electronic accessories such as:
- USB cables
- Charging cables
- Adapters
- Converters
- Connectors
- Other digital accessories
please ensure the product has not been physically damaged, modified, or improperly installed.
3. Non-Returnable Items
Returns may not be accepted for:
- Products damaged by misuse
- Products without original packaging
- Products showing signs of use beyond testing
- Clearance or final-sale products
4. Return Process
To request a return, please contact:
Email:
Please provide:
- Order number
- Customer name
- Reason for return
- Photos or videos if the product has a defect
Our team will review your request and provide return instructions.
Please do not send items back before receiving approval.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item received is defective
- The wrong product was shipped
- The item was damaged during delivery
Original shipping fees are generally non-refundable unless the issue was caused by AuroraEtch.
6. Refund Processing
After receiving and inspecting the returned product:
- Approved refunds will be issued to the original payment method
- Processing time may take 5–10 business days depending on your payment provider
7. Damaged or Incorrect Orders
If your product arrives damaged, defective, or incorrect:
Please contact us within 7 days of delivery.
Please include:
- Order information
- Description of the issue
- Supporting images or videos
We will provide an appropriate solution, including replacement or refund where applicable.
8. Contact Us
For returns and refund requests:
AuroraEtch
Email: